Frequently asked questions

With shared hosting you share a server with other websites, which is cost-effective but offers limited resources. A VPS (Virtual Private Server) gives you guaranteed resources and more control, as if you had your own server. A VPS is ideal for growing websites that need more performance.

The bandwidth (data traffic) you need depends on the number of visitors and the content of your website. As a rule of thumb:

Small website: 1-5 GB per month (up to 1,000 visitors)

Medium website: 5-20 GB per month (1,000-10,000 visitors)

Large website: 20+ GB per month (10,000+ visitors)

The plan comparison shows how much data traffic each plan includes. If your website outgrows it, you can easily switch to a larger plan.

Yes! We offer free website migration for all new customers. Our technical team makes sure your website is moved without downtime. We migrate your files, databases and email accounts and make sure everything works before we change the DNS.

Yes, we make automatic daily backups of all websites. These backups are kept for 30 days and you can easily restore them via your control panel. For extra certainty, we recommend also making your own backups of important changes.

Most domains (.nl, .com, .org) are active within a few minutes to an hour. DNS propagation can take up to 24-48 hours before your domain is reachable worldwide. You can usually visit your website within an hour of registration.

Yes, you can easily transfer your domain to Venimo. The process differs per domain type:

.nl domains: free transfer via SIDN, usually within 1 day

International domains: transfer with an EPP/auth code, 5-7 days

Email and DNS: keep working during the transfer

We are happy to help with the transfer and make sure everything goes smoothly.

We send a renewal invoice 14 days before the end of the period and a reminder 3 days before. If auto-renewal is on and the invoice is paid, your domain simply continues.

If a domain does expire, it can often still be restored for some time, depending on the extension; sometimes at extra cost. After that the domain may become available for registration by others. If in doubt, contact support right away.

Every hosting plan includes email addresses on your own domain (e.g. info@yourdomain.com). The plan comparison shows how many email accounts each plan includes.

You can use your email via webmail, Outlook, Apple Mail and other email programs, with spam filtering and virus scanning.

You can contact us in several ways:

Support ticket: via your customer panel

Live chat: via the chat button on the website

Email: support@venimo.nl

Phone: +31 (0)85 060 1002

We are available on working days from 09:00 to 17:00 (Amsterdam time) and reply as quickly as possible. For urgent problems we recommend calling.

Yes! All support is provided by our Dutch team. We speak your language and understand the local market. No chatbots or foreign call centres - just direct help from real people who know what they are talking about. We are also happy to help you in English.

Absolutely! We offer a 1-click WordPress installation via your control panel. We also help with installing themes, configuring plugins and optimising WordPress. Our team has extensive WordPress experience and is happy to help.

You pay securely via Stripe. On the payment page you choose how to pay, for example with iDEAL | Wero, credit card or Bancontact. The available methods are shown on that page.

We never see or store your bank or card details. A payment is processed immediately.

You choose monthly or yearly billing per plan. With yearly billing you pay less per month; each plan shows the difference.

Want to change the billing period of an active service? Please contact support.

You can easily cancel by turning off auto-renewal for the service in your customer panel, or by emailing support@venimo.nl. There is no notice period - your service stays active until the end of your paid period. We only ask why you are leaving so we can improve our service.